Privacy Policy

Privacy Policy

Effective Date: 15-09-25

Your privacy is important to us. This Privacy Policy explains how KYC MITRA (www.kycmitra.xyz), powered by Digital Universe, collects, uses, stores, and protects your information. By using our website or services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • From End Users (LPG Customers):

    • Name, mobile number, and gas agency details (via subscription form).

    • WhatsApp opt-in consent (where applicable).

  • From Gas Agencies:

    • Agency name, contact information, and customer contact lists (shared to deliver notifications).

  • Automatically Collected Data:

    • Website usage data (cookies, IP address, browser type) for analytics and security.

2. How We Use Your Information

We use the collected information strictly for the following purposes:

  • To send service-related alerts such as booking updates, safety checks, inspections, and eKYC reminders on behalf of gas agencies.

  • To maintain records of communication preferences.

  • To improve our services and ensure message delivery efficiency.

  • To comply with WhatsApp Business Platform and legal requirements.

3. Sharing of Information

  • We do not sell, rent, or trade your personal data to third parties.

  • Customer data is shared only between Digital Universe and the respective gas agency for service-related communication.

  • We may disclose information if required by law, regulation, or government request.

4. Data Security

  • We use reasonable technical and organizational measures to protect your information.

  • Despite best efforts, no electronic storage or transmission method is 100% secure. We cannot guarantee absolute security.

5. User Rights

  • End Users (LPG Customers):

    • Can unsubscribe from notifications at any time by contacting us.

    • Can request correction or deletion of personal data stored with us.

  • Gas Agencies:

    • May request deletion or update of customer lists shared with us.

    • Are responsible for ensuring customer consent before providing data to us.

6. Retention of Data

  • Customer information will be retained only as long as necessary to provide communication services.

  • Once unsubscribed or terminated, data will be deleted within a reasonable time, unless required by law.

7. Cookies & Website Tracking

  • Our website may use cookies to improve browsing experience, analyze traffic, and secure logins.

  • You can disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Services

  • Our service may rely on third-party providers (e.g., WhatsApp, SMS gateways, hosting providers).

  • We are not responsible for the privacy practices of these external services.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Digital Universe
📧 Email: info@kycmitra.xyz
📞 Phone: +91-7386149465